Graduate Product & QA Analyst

Summary of Position

We are seeking a Graduate Product and QA Analyst to join our growing product and quality assurance team. This is a hybrid role combining business analysis with hands on software testing, providing an excellent opportunity to develop skills across both disciplines in a regulated, complex domain of customs and excise.

You will work closely with our product and QA team to help translate business and regulatory requirements into clear specifications, and to ensure our software solutions are thoroughly tested and meet the needs of

our customers.

This role is ideal for someone early in their career who is looking to build expertise in software product

management, business analysis and quality assurance within a specialist environment.

Primary Responsibilities

• Assist with the capture, documentation, and clarification of business and regulatory requirements across Langdon’s software products.
• Support senior analysts in writing user stories, process flows, acceptance criteria and functional specifications.
• Help maintain product documentation, including user guides, release notes and internal knowledge articles.
• Contribute to the analysis of UK and EU customs and excise regulations and how they affect our software.
• Participate in requirements workshops and client meetings to understand business needs.
• Design, document and execute test plans for new features, regulatory changes, bug fixes and client specific configurations.
• Perform functional, regression and edge-case testing across all Langdon software solutions.
• Perform internal and external client training sessions.
• Maintain and extend regression test suites to ensure new changes do not break existing functionality.
• Log, track and retest defects, working with developers to ensure timely resolution.
• Contribute to continuous improvement of QA processes, test coverage and documentation standards.
• Support SLA performance and maintain clear, professional internal communication with internal teams.
• Contribute to team knowledge, continuous improvement and best practice initiatives.

Qualifications & Training

• A degree in Business Information Technology, Data Analysis, Computer Science, or a related computing/technology discipline.
• GCSE grade 4-9 in Maths & English
• A-Level \ HND in IT related subject.

Experience

• Working under pressure, prioritising tasks and meeting deadlines
• Experience in a customer services or customer facing role.
• Experience with ticketing or requirements management tools

Qualities & Attitude

• Analytical, troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritise, multi-task, and manage own workload.
• Self-motivated and ability to take ownership, following issues through to completion.
• Understanding the software development life cycle to manage changes and software testing.

Product Knowledge

• Office 365 applications
• Understanding of application functionality, databases, operating systems, and communication protocols.
• SQL experience

Competencies Required

• Ability to communicate to all levels of clients, internally and externally
• A high standard of numeracy and analytical skills for problem solving
• Practiced troubleshooting and ability to adapt and self-learn new products
• Ability to work as part of a team and collaborate on ideas & suggestions.
• Attention to accuracy and detail, and ability to communicate issues or problems
• Hands on approach to using and improving the product with high knowledge retention

Salary Expectations

• £26,000 - £28,000 DOE
• Location - Wigan
• On site

This is an exciting opportunity to join Langdon Customs & Excise Solution’s product team. We are one of the UK’s leading Customs & Excise software providers and provide high quality, customs compliant, multi-functional Duty Management Systems.

This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach an agreement on any changes

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