Senior Immigration Programme Consultant

Senior Immigration Programme Consultant

Contract: Full-time, permanent

Team: Immigration Programme Management (IPM)

Office Location: London or Sheffield, UK. Other European office locations will also be considered (will be reviewed according to business need)

The role

This position is responsible for providing a high level of strategic Immigration Programme Management for the firm’s Corporate Clients throughout Europe Middle East and Africa (EMEA), and globally.

This presents an opportunity to oversee immigration programmes for our client(s). The successful candidate will support and collaborate with the client, offering in-depth knowledge of programme management and immigration expertise.

What your day will look like:

• Act as a “watchdog” on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
• Advise clients on strategic issues related to service delivery or immigration compliance
• Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
• Provide on-going client training to the case teams as appropriate
• Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
• May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
• Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
• Where possible, find and develop additional business opportunities with the client, within any region
• Play an active and central role in the implementation of projects and phased rollouts
• Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm. This could be through the RFP process, Orals or any other kind of formal process
• Leading and coordinating responses during critical or high-pressure situations, providing clear direction and reassurance to clients and stakeholders
• Analysing client data to identify trends, monitor performance, and generate insights that improve decision-making and client outcomes
• Staying informed on geopolitical, regulatory and market developments that may affect clients, using these insights to provide informed recommendations and support strategic planning

The team

The Immigration Programme Management team looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams. The team has overall responsibility for building and maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services. The team is characterised by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.

What we are looking for

Essential criteria:

• Relevant experience in corporate immigration law or in-house global mobility or immigration.
• Experience in working across more than one jurisdiction, in handling of complaints, whilst working on account management activities such as reporting, project work and billing and collections issues.
• Develops outstanding working relationships with client contacts and gains their confidence through displaying professionalism and efficiency in all communications
• Assists in the review/improvement of methods/procedures of managing day to day team and office processes
• Generates clear, well-organised written work-product internally and externally
• Plays a key role within the team to promote an efficient and effective team culture
• Flexibility to operate beyond defined role boundaries, taking accountability for delivery in global, client-driven environments
• Strong analytical skills, with the ability to interpret data, identify patterns and translate insights into practical actions
• Critical thinking, creativity and a continuous improvement mindset, with the confidence to challenge existing approaches and develop innovative solutions

Preferred skills:

• French language skills

What we offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.