Digital Support & Learning Resources Coordinator

Application Deadline: 20 September 2026

Department: ICT - IT Services Team

Employment Type: Permanent - Full Time

Location: Dual Campus

Reporting To: Adam Duffley

Compensation: £33,140 - £35,884 / year

Permanent contract, 37 hours per week

Term Time Only OR 52 weeks per year

Salary is full time equivalent

Interviews - Week of 28/9

Bath College seeks a personable and organised Digital Support & Learning Resources Coordinator. The postholder will coordinate the day-to-day activities of our Digital Support & Learning Resources team which delivers library and first-line IT support services across the college. They will also provide broader support to the IT & Learning Resources department, administering finance systems for a busy budget that supports procurement of a range of business and educational products. This is a great opportunity for an experienced librarian or helpdesk technician to step into a more senior role. Previous experience across both libraries and IT is not essential, and training will be provided by our supportive and friendly team to support the postholder to cover the breadth of the role.

Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.

If you feel you can make a positive contribution, please complete the application form, making sure you detailing how your qualifications, skills and experience meet the requirements of the role.

The job posting can close as soon as sufficient applications have been received.

Key Responsibilities

• Coordinate Digital Support & Learning Resources Services
• Create appropriate schedules to deploy staff ensuring that services are provided to all sites throughout advertised times.
• Monitor the Service Desk system to ensure timely resolution of incidents and requests or escalate to the Senior IT Engineer where deadlines are at risk of being breached.
• Act as a point of escalation for first-line staff handling IT tickets, providing guidance on next steps, directing incidents to IT Engineers, or creating change requests / problems as appropriate.
• Work with curriculum managers, tutors, course teams, and service providers to identify and develop appropriate resources and services to support effective teaching and learning.
• Communicate service changes, times of planned maintenance, and information about unplanned outages to customers.
• Coordinate ongoing asset checks to ensure recorded location of assets is accurate and any exceptions are investigated and resolved.
• Ensure that services are delivered effectively with regard to safeguarding, health & safety, and security policies, reporting incidents appropriately.

Please see attached for the full Job Description

Skills, Knowledge and Expertise

• Level 4 qualification

Please see attached for the full Person Specification

Staff Benefits

• One Selfie Day per year
• Contributory salary pension scheme (Local Government Pension)
• Continuing Professional Development for all staff
• Laptop Salary Sacrifice Scheme
• Cycle to Work Scheme
• Private Healthcare Scheme
• £500 Refer a friend and earn a reward
• Subsidised cafes - at both campuses
• Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor)
• The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.
• Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working.
• Discounted treatments at the Academy, Bath Campus
• Free parking at the Somer Valley Campus in Radstock