Safer Community Support Officer (SCSO)

Better places, thriving communities.

• Location: Norwich Reporting to: NSOR Supervisor / Site Security Manager Hours: 08:00 – 20:00

SIA Licence Required

Role Purpose

To provide a visible, proactive security presence across designated operational areas, supporting the reduction of crime and anti-social behaviour while maintaining a safe and welcoming environment for colleagues, visitors, and the wider community.

Key Responsibilities

Operational Duties and Patrolling

• Liaise with the National Security Operations Room (NSOR) at the start, during, and end of shifts.
• Always maintain effective communication while on duty.
• Ensure all equipment is issued, used, and recorded correctly.
• Report incidents and activity in a timely and accurate manner.
• Maintain a visible presence to deter crime and provide reassurance.

Security Support & Engagement

• Support wider security operations as required.
• Respond to management or NSOR requests.
• Engage professionally with colleagues, visitors, and members of the public.
• Provide a helpful, approachable, and customer-focused service.

Person Specification

Essential

• Strong communication and interpersonal skills
• Ability to remain calm and make sound decisions.
• Reliable, professional, and proactive
• Ability to work independently and as part of a team.
• Right to work in the UK with a 5-year checkable history

Desirable

• SIA Door Supervisor Licence
• Previous security or community safety experience
• First Aid qualification
• Full UK driving licence.

• Existing Mitie colleagues
• Please ensure that you discuss your application with your current line manager before formally applying.
• Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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