Branch Manager

About DJ Alexander

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, Dundee, St Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

The basic salary for this role is £35,000 and the OTE is £40,000.

Job Purpose & Overview

As a key member of our regional management team, you will hold ultimate accountability for the operational success and market expansion of our Dundee and St Andrews branches. This role requires a dynamic, growth-focused leader who can seamlessly manage day-to-day operations while aggressively driving new sales and lettings instructions. You will unlock and maximize a significant opportunity to scale our brand footprint in this region, directly influencing your own earning potential through a robust, performance-driven bonus structure.

Key Responsibilities

Business Growth & Market Expansion

• Drive aggressive market share growth across both sales and lettings, turning untapped regional opportunities into active revenue.
• Network proactively within the local property industry to promote the DJ Alexander brand and secure high-value new business instructions.
• Collaborate with the marketing team to design and deploy targeted local campaigns that generate high-quality sales and lettings leads.
• Oversee the full front-end property lifecycle, ensuring seamless execution of valuations, viewings, inspections, inventories, and client updates.

Branch Leadership & People Development

• Provide excellent leadership to inspire, motivate, and mentor all branch staff across Dundee and St Andrews.
• Manage the complete talent pipeline, including recruitment, onboarding, continuous training, and robust competency building.
• Execute all line-management duties, including regular one-to-ones, structured performance management, and comprehensive annual appraisals.
• Foster a safe, healthy, and compliant working environment for all branch employees.

Performance, Strategy & Reporting

• Set, monitor, and enforce clear branch KPIs to ensure sales, lettings, and service delivery targets are consistently met or exceeded.
• Take ownership of financial performance, managing regional budgets and driving efficiencies to boost branch profitability.
• Deliver clear performance reports directly to Regional Management at HQ in Edinburgh, highlighting strategic opportunities for continuous improvement.
• Apply a 'lessons learned' approach to continuously refine internal processes, eliminate operational bottlenecks, and enhance service standards.

Stakeholder & Client Relations

• Champion strong, cohesive relationships between local branches, Edinburgh Head Office, and the wider group businesses.
• Maintain service excellence, embedding company values into daily operations to ensure a premium customer experience and minimize complaints.
• Act as the senior point of escalation for complex client issues, directly managing customer resolutions and representing the organization in any formal HPC / PRS cases if required.
• Support Head Office in vetting, recruiting, and managing relationships with reliable third-party contractors.

What We Are Looking For

• Proven track record in a management or senior valuer role within the estate agency or lettings sector.
• A natural business winner with a demonstrable hunger for driving growth, securing instructions, and outperforming competitors.
• Strong leadership capabilities with experience managing teams across multiple physical locations.
• Excellent financial acumen, comfortable working with budgets, targets, and KPI metrics.
• Outstanding communication skills, capable of building trust with local clients and collaborating effectively with Head Office executives.