Contact Centre Agent

Contact Centre Agent

Location: Galashiels

If you are passionate about customer care, then this role might be what you are looking for.

We are currently seeking a Contact Centre Agent to join our dynamic Team in Galashiels!

Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.

The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.

What you will be doing

• Managing customer enquiries and finding appropriate solutions to queries.
• Customer payment plans over the telephone.
• Ensuring customer records are updated accurately and in a timely manner.
• Ensure customer complaints are dealt with professionally and efficiently.

What you will get in return

• Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing
• Cycle to work scheme
• Pension scheme
• No Evening or Weekend working
• Great life work balance
• Monday to Friday 8:30 – 17:00
• Simple and Achievable Bonus Scheme
• 25 days
• Based in the centre of Galashiels – great transport links
• Pension scheme
• Friendly Office Work Environment

Interested? Apply Now!

Join us to make a real impact in a quality-focused, fast-paced environment.

A bit about us

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDC