CCTV Public Space Surveillance Operator

CCTV Public Space Surveillance Operator

Here at NSL, part of Marston Holdings Ltd, we are not just the “parking people”; we are so much more than that.

We are currently recruiting for a CCTV Public Space Surveillance Operator to join our team and work alongside partners including the Police, National Crime Agency (NCA), DWP and other investigatory bodies to help keep our communities safe.

As a CCTV Public Space Surveillance Operator, you will be responsible for monitoring real-time CCTV, identifying and responding to incidents, directing officers via radio and ensuring that high-quality evidential footage is captured and securely recorded.

Essential Requirements

Please ensure you meet the following requirements before applying:

• Due to police vetting requirements, applicants must have continuously resided in the UK for the last 5 years.
• All applicants must hold a full UK driving licence.
• All applicants must hold a valid SIA CCTV Public Space Surveillance Licence.

Unfortunately, applications from candidates who do not meet these requirements will not be progressed.

Shfits

This is a 12-hour shift-based position involving a mixture of day and night shifts:

• Day shifts: 7:00am – 7:00pm
• Night shifts: 7:00pm – 7:00am

• The role operates on a shift pattern, with flexibility to work nights and weekends being essential.

Key Responsibilities

You will be working within a busy CCTV control room environment, using your skills and judgement to monitor public spaces, identify incidents and provide information and support to officers and external agencies.

• Monitor live CCTV footage and identify suspicious or unusual activity.
• Operate CCTV cameras and associated equipment effectively to obtain clear, high-quality evidential footage.
• Monitor incidents in real time and direct frontline officers to incidents via radio.
• Accurately record incidents, observations and actions taken.
• Produce clear and accurate reports and witness statements.
• Secure and maintain CCTV evidence in accordance with relevant procedures.
• Liaise confidently with internal and external agencies, including the Police, DWP, National Crime Agency and other investigatory bodies.
• Provide CCTV evidence and attend court where required to give evidence in support of recorded footage.
• Maintain a professional approach and ensure all information is handled appropriately and confidentially.

What We're Looking For

• A valid SIA CCTV Public Space Surveillance Licence – essential.
• A full UK driving licence – essential.
• Continuous UK residency for the last 5 years – essential due to police vetting requirements.
• Previous CCTV or control room experience is desirable but full training will be provided.
• Strong communication and interpersonal skills.
• The ability to remain calm and focused when dealing with incidents.
• Good attention to detail and the ability to accurately record information.
• The ability to produce clear and concise written reports.
• Confidence using CCTV systems, radios and other control room equipment.
• A professional approach to dealing with confidential and sensitive information.
• Flexibility to work 12-hour day and night shifts, including weekends.

Successful candidates will be required to undergo Metropolitan Police vetting to NPPV3/SC (High Level) standard.

New starters will also be subject to appropriate clearance through the Disclosure and Barring Service (DBS).

What's in it for you?

• Full training provided.
• First-class training and development opportunities.
• Competitive salary, including bank holiday enhancements.
• Flexible shift patterns.
• Staff benefits designed to suit your lifestyle, including discounts on retail shopping, travel and socialising, as well as health and wellbeing benefits.
• Enhanced maternity and paternity packages, subject to eligibility criteria.
• Pension scheme.
• Full uniform provided.

Interested?

If you meet the essential requirements and are looking for an opportunity to develop your career within a professional CCTV control room environment, apply online today and a member of our recruitment team will be in touch.

A Bit About Us

Marston Holdings Ltd is made up of nine brand entities, each with specialist skills and knowledge. Together, we provide services to support the government, utilities and private sectors through market-leading, integrated, technology-enabled solutions.

If successful, you will be joining our Transportation team, operating under our NSL brand.

We provide outsourced business services to the public and private sectors, including comprehensive parking and street management solutions that help create safer, more accessible and better places to work and live.

You may know us as the friendly faces you see around your local neighbourhoods and high streets. Behind those frontline services is a wider team of highly trained colleagues and specialist support functions working together to deliver positive outcomes for the communities we serve.

The post holder is expected to keep the Company updated if their personal circumstances change where this may affect their ability to meet the requirements of the role or associated vetting.

INDT