Field Representative (Customer Engagement)

£Competitive Salary

Home-based | Regional Travel

Exciting Opportunity – Customer Reconnection Representative

We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis.

Do you enjoy meeting people, building relationships and helping customers access the support they need?

We're looking for confident, professional and empathetic individuals to join Ascent as a Field Representative. No previous financial services experience is required. If you're a strong communicator who enjoys working independently and making a real difference to people's lives, we'd love to hear from you.

About the Role

As the face of Ascent, you'll visit customers in their homes, helping them reconnect with their lender and access the support available to them.

Every day is different. One day you may be helping a customer understand their options and the next gathering information that enables a lender to provide the right support.

You'll manage your own diary, travel within your allocated region and work independently, with full training and ongoing support from our experienced team.

What You'll Be Doing

• Visiting customers in their homes across your region.
• Building trust and positive relationships.
• Encouraging engagement with lenders and support services.
• Gathering information accurately and professionally.
• Identifying customers who may need additional support.
• Delivering an excellent customer experience on every visit.
• Managing your own workload and travel schedule.

What We're Looking For

You don't need previous industry experience. We're more interested in the person than the CV.

We're looking for people who are

Friendly and approachable

Confident speaking with people from all backgrounds

Well organised and self-motivated

Professional and reliable

Empathetic and resilient

Comfortable working independently

Flexible to work occasional evenings and weekends

Hold a full UK driving licence

What You'll Receive

• Competitive salary
• Company car (employed staff)
• Bonus scheme
• Company iPad and mobile phone
• Health Cash Plan
• Life Assurance
• Critical Illness Cover
• Discounted Gym Membership
• Comprehensive training programme
• Ongoing coaching and support
• Career development opportunities

Why Join Ascent?

At Ascent, we're passionate about helping customers achieve better outcomes. Our people are trusted to make decisions, work independently and have a genuine impact every day.

You'll join a supportive and collaborative team where your contribution is valued, your development is encouraged and your work makes a real difference.