Fraud and Cyber Portfolio Oversight Senior Manager | S4 | Risk & Compliance | Multiple locations | Internal Mobility

Fraud and Cyber Portfolio Oversight Senior Manager | S4 | Risk & Compliance | Multiple locations | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander ( www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

The Economic Crime Oversight Team in Economic Crime Risk is looking for a Fraud and Cyber Portfolio Oversight Senior Manager based out of Milton Keynes or Glasgow.

This role will be the primary contact for Fraud and Cyber risk expertise, operating within the broader Economic Crime Risk Oversight Team. The individual will work closely with the Head of the Team to set the longer-term Economic Crime Oversight strategy and direction for their business area and has a sound understanding of how the department’s goals fit into the Functional and overall company strategy.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Economic Crime Risk Management and Oversight: Is responsible for supporting the execution of the Function’s Strategy and priorities. This will require working collaboratively across teams and disciplines, as required.

• Fraud Change Oversight: Responsible for the oversight over strategic, tactical, operational, and regulatory change initiatives, across people, process and technology. This ensures that economic crime risks are appropriately considered and embedded into new processes, systems, products, and customer journeys from the outset.

• Operational Effectiveness and Performance: Responsible for monitoring operational performance through the assessment of MI, reporting and governance, to assess the sustainability of operations and the effectiveness of economic crime controls, with a focus on recently implemented change activity.

• RCSA and Issue Oversight: Responsible for the oversight of known control weaknesses, incidents, audit findings, and regulatory concerns are identified, correctly classified and recorded and managed to effective and timely resolution.

• Fraud Assurance: Work in collaboration with assurance and monitoring teams within Line 2, supporting with SME knowledge and the overall output of reports

• Cyber: Work in collaboration with Line 2 Cyber team, with a focus on Fraud activity and associated threats

• Waivers & Dispensation Approvals: Responsible for the governance of Waivers & Dispensation Approvals, assessing requests where deviations from standard policy or controls may be required.

• High Risk Referrals / Queries & Advice: Act as a centre of expertise for complex or sensitive economic crime matters.

• Decision Making Consultation: Lead the provision of subject matter expertise and risk-based challenge to senior stakeholders and operational teams for key economic crime decisions. This helps ensure that decisions relating to economic crime risk are consistent, proportionate, and aligned to regulatory expectations and organisational standards.

• SME Training Input: Contributes to SME Training Input, helping to build capability and awareness across the organisation.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Extensive experience in Economic Crime, Fraud Risk, Cyber-enabled fraud or wider financial crime oversight within a regulated financial services environment. (Required)

• Proven ability to provide senior subject matter expertise, risk-based challenge and pragmatic advice to business areas, change programmes and senior stakeholders. (Required)

• Experience overseeing control effectiveness, operational performance, MI, issues, incidents, audit findings and regulatory concerns through to effective resolution. (Required)

• Strong understanding of UK financial services regulation, fraud typologies, cyber threat linkages and the importance of embedding risk controls into products, processes and customer journeys. (Required)

• Demonstrable experience leading or influencing cross-functional teams, working collaboratively with Line 2 specialists, assurance teams, operational areas and external industry or regulatory forums. (Required)

Education

• Relevant academic/regulatory qualification (Preferred)

• University degree or equivalent or suitable practical work experience (Required)

• Post graduate qualification/experience (Preferred)

• Extensive experience in Line 2 Economic Crime Risk Function (Required)

Languages

• English (Required)

Hard Skills

• Broad experience in Economic Crime oversight as a senior manager across different aspects of financial services / financial markets, and within a global organisation. (Required)

• SME in Fraud risk management and oversight (Required)

• Keeps up to date with changes in regulation and legislation. Review’s policy changes being able to articulate its impact on San UK and possesses strong understanding in more than one policy area. (Required)

• The role holder will have the ability to interpret and articulate regulation, statute, and guidance in a business context, delivering complex information in a way that is simple and easy to understand. (Required)

Soft Skills

• Proven line management experience, including leading and coaching small to mid-sized teams, building collaborative relationships with senior internal stakeholders up to Director level and external partners, influencing others to deliver outcomes, and managing competing priorities and deadlines effectively. (Required)

• Strong stakeholder management and relationship-building skills, with the confidence to engage, influence and challenge senior stakeholders across the business.

• Clear and effective communication skills, with the ability to simplify complex fraud, cyber and economic crime matters for different audiences.

• Sound judgement and decision-making, including the ability to balance regulatory expectations, customer outcomes, commercial priorities and risk appetite.

• Collaborative working style, able to work effectively across Line 2, business areas, assurance teams, cyber specialists and external industry forums.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range

£84,614.00 - £126,922.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location.

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

Please contact Lou Simpson – Sign in to view email