Communications Executive | S2 | Customer Engagement Squad | Milton Keynes | Internal Mobility

Communications Executive | S2 | Customer Engagement Squad | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander ( www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

To succeed in this role, you’ll play a pivotal role in one of our customer engagement squads, developing engaging content that shows customers how we can help them achieve their ‘better’. You’ll be working across multiple 121 channels, using our tone of voice to create communications that are clear and compliant, giving customers a sense of grounded optimism and ‘meeting them where they are’.

You’ll work in an agile tribe environment – collaborating closely, responding quickly to changing needs, and continuously testing and refining your approach to deliver the best possible customer experience. It’s a fun, creative space where every voice counts, and where customer focus, data, teamwork and innovation come together to make a real impact.

THE DIFFERENCE YOU MAKE

Santander is looking for a Communications Executive based out of Milton Keynes. 12 Month - FTC

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Learning our tone of voice and writing style inside and out, then using it to create compelling, accessible content.

• Building an in-depth knowledge of our target customers, what 'better' means for them.

• Using tools and systems to create and share customer communications, taking ownership of your content and collaborating with stakeholders to ensure efficient, timely, content approval.

• Participating in Agile planning, delivery and optimisation of 121 campaigns aligned to squad priorities.

• Managing external agencies (where needed) to ensure timescales and quality standards are met.

• Expertly sizing and prioritising briefs and being clear with stakeholders so expectations are managed.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• At least 2 years’ experience in communications - in financial services or a similar environment (preferred).

Education

• Educated to degree level or equivalent marketing qualification (preferred).

Hard Skills

• Write compelling, accessible copy (required).

• Design/brief engaging, accessible digital communications (required).

• Experience of design tools, such as Figma (preferred).

• Commercial awareness of Santander products and channels (preferred).

• Competent IT skills, including PowerPoint, Excel and Word (required).

Soft Skills

• Excellent organisational skills and the ability to juggle multiple projects (required).

• Excellent stakeholder management and influencing skills (required).

• An impeccable eye for detail (required).

• A growth mindset and an openness to embrace new technology (required).

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range

£37,234.00 - £55,852.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

Please contact: Sarah Alexander – Sign in to view email

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