SMR Contact Centre Advisor

About The Role

Customer Advisor – SMR & Inspections Services

Start Date: 7TBC

Salary: £26,509.50 per annum

Hours: 40 per week, full-time

Shifts: Monday–Saturday on a rotating basis: 8am-6pm (rest day when a weekend day is worked)

Location: Office-based at Bescot

Are you passionate about delivering outstanding customer service?

Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!

Training

You must be able to commit to two weeks full-time training (Mon–Fri, 09:00–17:00).

Your Role

As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:

• Assigning technicians to jobs

• Coordinating with dealerships to confirm parts availability

• Acting as the key point of contact for customers throughout their booking

What You’ll Be Doing

• Handling inbound and outbound customer calls

• Managing bookings and updating systems accurately

• Building product and process knowledge

• Collaborating with your team to improve performance

• Communicating confidently with internal and external stakeholders

What We’re Looking For

• Previous customer service experience (contact centre experience is a plus)

• Strong communication and upselling skills

• Ability to manage complaints professionally

• Excellent organisation, PC, and admin skills

• A customer-first mindset and drive to deliver a smooth, positive experience

If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.

We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.

Benefits

At RAC, we reward your commitment with more than just a salary:

• Bonus scheme eligibility

• Pension contributions up to 6.5%

• Life Assurance (2x salary, 4x for pension members, flexible up to 10x)

• Family leave support and flexible working

• 24/7 confidential personal support service

• Car salary sacrifice scheme (after 12 months, including EV options)

• FREE RAC Ultimate Complete Breakdown Cover from day one

• Access to Orange Savings – discounts on retail, travel, tech & more

• FREE onsite parking

• Automatic enrolment into our Colleague Share Scheme – Owning it Together