Software Applications and Asset Manager

Birmingham, Cardiff, Manchester, Newcastle upon Tyne, or Nottingham with an element of working from home. (Due to workforce restrictions, London will only be available to existing employees of Acas who are currently based in our London office. These employees should select 'Any' as a location preference and confirm they are London based as a further location preference).

Please be aware that this role can only be worked in Great Britain and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

Job Summary

Acas is seeking an experienced Software Applications & Asset Manager to provide strategic ownership, governance and control of its software assets, applications and licensing estate. Whilst encompassing technical management, ownership and responsibility of applications the role will also be responsible for software assurance, financial management and operational governance. They will be responsible for ensuring Acas has a complete and accurate view of the software it owns, deploys, consumes and funds, and that licensing, compliance, risk and value-for-money considerations are actively managed throughout the full software lifecycle.

The role will provide technical ownership for applications that do not fit withing the existing ownership structures within the Technology team. Some activities to be undertaken include being the point of contact for technical and service issues, liaising with account and service managers to ensure the software is delivering to its potential, managing and maintaining support agreements (e.g. Microsoft Unified Support) and crucially ensuring the software is secure and poses no threat or risk to Acas’ system and data.

The role will also lead the development and ongoing management of the Acas software asset management capability, including the software catalogue and software asset library. Some key tasks in this area include developing application ownership models, maintaining licence entitlement records, reporting on usage data, creating a renewal pipeline, assisting in budget forecasts and generating compliance evidence. The role will also be responsible for assessing and approving requests for new software applications, ensuring decisions about software acquisition, allocation, renewal, retirement and optimisation are based on reliable information, clear accountability, affordability, risk assessment and robust governance.

The role will also line manage and develop a Grade 9 Software Applications & Asset Analyst, setting clear priorities and ensuring the function provides a professional, responsive and evidence-based service to colleagues across Acas. The G9 post will be recruited to after this post is successfully filled.

The Software Applications & Asset Manager will help Acas by providing a service to ensure all business applications have a technical service and support wrap as well as providing assurance around their financial management, governance and compliance.

The postholder's main accountabilities will be to:

• Provide overall technical management, support and coordination for applications where ownership is unclear or not formally assigned.
• Assess and approve requests for new software applications, ensuring proposed solutions are justified, affordable, compliant, secure, accessible, supportable, appropriately licensed and aligned to Acas standards, procurement requirements and existing application strategy.
• Lead end-to-end software licence management, including entitlement recording, licence allocation, usage monitoring, renewal planning, compliance checks, audit preparation, evidence gathering and supplier engagement.
• Own, maintain and continuously improve the Acas software catalogue, ensuring it provides a clear, reliable record of approved applications, business owners, technical owners, suppliers, licence position, renewal dates, support arrangements, risk status and lifecycle stage.
• Maintain an accurate software asset library and application inventory, ensuring records reflect what is owned, deployed, assigned, consumed, supported and retired across the organisation.
• Produce clear management information on software usage, licence compliance, budget position, renewal risks, supplier performance, cost optimisation opportunities and areas requiring senior decision or intervention.
• Manage the Microsoft Enterprise Agreement and associated Microsoft licensing arrangements, including annual true-up activity, subscription changes, entitlement validation, usage analysis, renewal planning and engagement with Microsoft, resellers and internal stakeholders.
• Establish and improve processes for software request, approval, onboarding, review and retirement, ensuring decisions are transparent, controlled and aligned to organisational need.
• Work with Finance, Commercial and Procurement colleagues to support business cases, contract renewals, supplier negotiations, procurement planning, purchase approvals and value-for-money assessments.
• Rationalise the software estate by identifying duplicate tools, overlapping functionality, legacy products, unsupported applications and opportunities to consolidate or retire software safely.
• Manage software audit, review and compliance activity, ensuring Acas has an effective licence position and that data provided externally is controlled, validated and approved.
• Work with Information Management and Cyber Security to ensure software use aligns with security, data protection, accessibility, supportability and organisational risk requirements.

Who We Are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Who We Are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Essential Experience Criteria

• Proven experience in technical management, support and ownership of software applications (Lead Criterion).
• Proven experience in designing, creating and maintaining Software Catalogues, application inventories, asset registers, licence repositories or similar control records (Lead Criterion).
• Strong understanding of Software Asset Management principles, including discovery, entitlement management, effective licence position, compliance, optimisation, renewal planning and software lifecycle control (Lead Criterion).
• Experience managing or supporting software budgets, cost forecasts, renewal pipelines, spend analysis, cost avoidance activity and financial reporting.
• Ability to analyse software usage, entitlement, deployment and cost information and translate it into clear advice, recommendations and management information.
• Excellent attention to detail, with a methodical approach to records management, evidence gathering, data quality, reconciliation and process improvement.
• Ability to explain technical, contractual, financial or licensing information clearly to non-technical stakeholders.
• Strong stakeholder management skills, including the ability to influence, challenge constructively and build effective working relationships across different teams.
• Experience managing competing priorities, working to deadlines and maintaining control of a varied workload with financial, operational and compliance impacts.
• Experience managing, coaching or developing others, or demonstrable ability to provide clear direction and support to an analyst or specialist role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Seeing the Big Picture
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Changing and Improving

Alongside your salary of £46,750, Advisory, Conciliation and Arbitration Service contributes £13,543 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We’re Big Believers In Rewarding People For The Amazing Work They Do. Take a Look At Some Of The Fantastic Benefits We Offer:

• Learning and Development
• Health and wellbeing
• Pension scheme
• Cycle to work scheme
• Interest free season ticket loans
• Volunteering opportunities

Could you ask for anymore?

You’ll have access to a Lifestyle website where you’ll be able to grab savings on a wide range of products, from holidays to your weekly shop.

To find out more, check out: Working for Acas

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How To Apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

• An evidence-based Personal Statement reflecting the essential Experience requirements as listed in the Person Specification section of this advert. Your Personal Statement should be no longer than 1,250 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcome
• A 250-word statement on the Changing and Improving Behaviour.

Should a large number of applications be received, an initial sift may be conducted using the:

• Lead Essential Experience criterion: Proven experience in technical management, support and ownership of software applications.
• Lead Essential Experience criterion: Proven experience in designing, creating and maintaining Software Catalogues, application inventories, asset registers, licence repositories or similar control records.
• Lead Essential Experience criterion: Strong understanding of Software Asset Management principles, including discovery, entitlement management, effective licence position, compliance, optimisation, renewal planning and software lifecycle control.

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift at the application stage, you will be invited to an interview via Microsoft Teams, which is likely to take place from the week commencing 21 September 2026.

It will be a Behaviours and Experience based interview, and it will also include a Presentation that will be used to assess the Behaviour Communicating and Influencing (the presentation question and instructions will be sent to candidates who are invited to interview).

The Following Behaviours Will Be Assessed At Interview:

• Communicating and Influencing (via a Presentation)
• Seeing the Bigger Picture

The Following Experience Will Be Assessed At Interview:

• Proven experience in technical management, support and ownership of software applications.
• Proven experience in designing, creating and maintaining Software Catalogues, application inventories, asset registers, licence repositories or similar control records.
• Strong understanding of Software Asset Management principles, including discovery, entitlement management, effective licence position, compliance, optimisation, renewal planning and software lifecycle control.

A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.

Reasonable Adjustments

As a Disability Confident Leader, Acas Is Committed To Creating An Inclusive Recruitment Process. If You Have a Disability And Feel That Any Part Of The Recruitment Process Puts You At a Disadvantage, We Will Work With You To Make Reasonable Adjustments That Support Your Needs. If You Require Any Changes To Help You Apply:

• Please contact the Acas Recruitment Team via Sign in to view email as soon as possible before the closing date to discuss your needs.
• Please complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
• You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.

Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.

For applicants requiring a visa to work in the UK

Please be advised that Acas does not hold a sponsorship licence so cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : HR Recruitment Team
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Code and wish to make a complaint, you should contact us on via Sign in to view email in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.