Floor Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Floor Manager, you’re not just managing daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

1. Commercial Performance

• Support to achieve the restaurant’s targets, considering driving the average check value, team incentives, as well as team member and guest experience.

• Understand business results - including sales, costs, covers, guest satisfaction - and support with actions to improve performance.

• Optimise covers using good diary management.

2. Excellent Food & Beverage

• Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!

• Champion Hilton’s sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.

3. Exceptional Guest Experiences

• Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge.

• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.

• Review and act on customer feedback, taking quick action to improve service and resolve complaints.

• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).

• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4. Great Working Environment

• Support to develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.

• Practice great people management focusing on training and recognition.

• Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.

• Communicate well and often, building good relationships with your team and key stakeholders.

5. Day-To-Day Essentials

• Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.

• Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.

• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.

• Manage restaurant inventory, stock control and purchasing, following hotel guidelines.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.