Store Supervisor

Application Deadline: 15 September 2026

Department: Retail

Employment Type: Permanent - Full Time

Location: Billingshurst

Compensation: £13.25 / hour

We’re looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands-on role where you’ll support the Store Manager and Assistant Manager in day-to-day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. If you’re passionate about retail, thrive in a fast-paced environment, and want to make a real impact, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 40 Hours per week, working 5 out of 7 days on a rota basis, with a requirement to work every other weekend

As Store Supervisor, you’ll play a key role in driving store performance, maintaining high standards, and supporting team development. You’ll lead by example, create a positive and solution-focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.

Key responsibilities include

• Supporting the Store Manager in delivering annual sales budgets and business plans

• Driving sales through effective merchandising and stock control

• Leading daily team organisation, rotas, and task delegation

• Coaching and motivating colleagues to achieve targets and deliver excellent service

• Handling customer queries and complaints professionally

• Ensuring compliance with health & safety policies and company procedures

• Acting as Duty Manager and keyholder when required

About You

• Proven experience in a supervisory role within a retail or customer-facing environment

• Strong understanding of retail operations, including stock control and customer service

• Skilled in problem-solving and prioritising under pressure

• Excellent communication and interpersonal skills to lead and engage colleagues

• Flexible and adaptable, with a commitment to continuous improvement and team success

• A natural leader with a customer-first mindset and a passion for delivering outstanding service

What We Offer

Scottish Widows contributory pension – company will match up to 5%

Up to 25% colleague discount in store

Free parking on site

33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)

Excellent training and development opportunities

Plenty of career progression opportunities

Life Assurance

Employee Assistance Programme with Retail Trust

Comprehensive colleague benefits

Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.