Nights Guest Operations Supervisor

Exceptional Hospitality Starts with You

A WORLD OF REWARDS

• Travel and food discounts: - discounted hotel nights plus 50% off F&B
• Team Member Referral Program
• Free Car Park
• Free bus fares to and from the city centre (A1, A3 & A4)
• Holiday: 28 days including bank holidays (increasing yearly)
• Pension scheme
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

Here's what you'll do during a typical day:

• Oversee guest services operations: Supervise Night operations of all guest services functions, including restaurant, bar and front office operations to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.