Head Waiter

GAUCHO is looking for an experienced and passionate HEAD Waiter to join our Gaucho GAUCHO Richmond! The ideal Head Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.

Training and benefits

• 50% off your food bill at all GAUCHOs.

• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.

• Career development and progression.

• Staff breakfast and dinner on every shift

Key Responsibilities of a GAUCHO Head Waiter

• Maintaining skills and product knowledge as taught at the Gaucho Academy.

• Full commitment to expanding knowledge of food and beverage on the menu

• Attending any company training relevant to your role

• Attending, participating in, and contributing to the brief and team meetings

• Ensuring the stations are stocked before and during the shift and Assisting floor managers with checking pre-shift duty preparation and excellence of post-shift duty clean-up

• Communicating any significant stock availability issues to the management and the team

• Service of all drink and food orders according to the Cycle of Service standards

• Promptly and accurately maintaining guest’s bill

• Ensures beverage preparation is completed to standard to ensure recipe potential is achieved (cost of sales)

• Ensuring perfect table maintenance and timings as per Cycle of Service

• Checking guest satisfaction and communicating any issues with the manager

• Accurate, discreet, and timely preparation, presentation, and processing of the bill

• Offering and, if required, organising a collection of coats and bags as well as arranging a taxi for the guest

• Knows and pro-actively works towards sales mix and cover targets for the business

• Focusing completely on achievement of all Cycle of Service requirements

• Communicating guests’ preferences to the reception team for recording on the Open Table reservations system

• Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.

• Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.

• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.

• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.

• Ensure all guest orders are received and processed professionally and accurately.

• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Requirements for a GAUCHO Head Waiter

• Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues

• To always take a positive approach to your own role acting as a role model to all new members of the team

• Work well within a team (be a team player) and a fast-paced environment

• Be approachable and well mannered

• Be professional and respectful at all times

• Have fun