Groups, Conference and Events Planner

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Conference and Events Planner , you’re not just driving revenue through proactive selling and strategic sales techniques – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Support revenue growth: Assist senior management in identifying upselling and cross-selling opportunities across groups, conferences, and events. Contribute to overall revenue growth through effective sales techniques and proactive management of enquiries.
• Build client relationships: Develop strong relationships with clients, event organisers, and key stakeholders to understand their requirements, provide tailored event solutions, and encourage repeat business.
• Coordinate show rounds and promotions: Arrange and conduct engaging hotel show rounds for prospective clients, showcasing meeting spaces, guest rooms, and event facilities while supporting promotional initiatives to attract new and returning business.
• Manage groups, conference and events pipeline: Oversee the groups, conference, and events diary to maximise venue utilisation and revenue opportunities. Coordinate with third-party suppliers and internal departments to ensure the successful planning and execution of all events.
• Oversee client handover: Manage event administration and documentation, including contracts, function sheets, rooming lists, and event orders. Ensure all client requirements are accurately captured and communicated for a seamless handover from sales to operations.
• Support event planning and delivery: Act as the primary point of contact for group, conference, and event bookings, ensuring every detail is planned and executed to the highest standard while delivering exceptional customer service.
• Collaborate with teams and stakeholders: Work closely with the Sales Manager, Operations Teams, and Senior Hotel Management Team to achieve departmental objectives, plan key events, and drive business performance.
• Ensure exceptional guest experiences: Monitor client satisfaction throughout the planning process and event delivery, promptly addressing any concerns and identifying opportunities to enhance the guest experience.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.