Customer Host

You will maintain the safe and secure operation of the station during both normal and emergency situations by following operational procedures and responding effectively.

• Manage the platform concourse areas and gate line during normal and disrupted operations
• Be safe and comply with all company procedural rules and regulations including health and safety
• To assist customers with reduced mobility, pushchairs, awkward luggage on platform and through station
• Knowledge of train operators, products and Heathrow Airport
• Report any assets that are unserviceable to support the reintroduction back into service as soon as possible
• To be responsible for specific tasks within the emergency procedures for station evacuation to keep everyone safe

• Positive attitude to safety, security and customer experience and flexible working regime
• Experience of working in a premium customer service environment
• Trained and qualified in Heathrow Rail Operating and safety procedures
• Good communication skills. Can effectively communicate with customers and colleagues
• You must pass a Rail Safety medical assessment