Guest Relations Manager

Exceptional Hospitality Starts with You

The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travelers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavor for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

• £33,069.31 per annum

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

• Smart uniform provided

• Free and healthy meals when on duty

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here's what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.