Backfill IT Support Engineer

Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity

We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.

Locations:

Aberdeen, UK

Experience: 3–4+ years

Region: EMEA

Position: Backfill/ Dispatch Engineer

Key Skills & Requirements:

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support

• Strong hands-on experience in Desktop / End User Computing support

• Knowledge of infrastructure components and desktop hardware

• Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.

• System recalibration and hardware sanitization/maintenance

• Strong network troubleshooting knowledge

• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations

• Experience with Windows OS installation, configuration and troubleshooting

• Knowledge of patching, package installation and troubleshooting

• Experience supporting conference room / meeting room devices, including:

• Polycom
• Cisco
• StarLeaf
• Microsoft Teams Rooms
• Touch panels
• Monitors
• Cameras
• IP Phones
• Experience with remote support tools such as RDP, iDRAC, iLO and related tools
• Printer troubleshooting and file restoration experience
• Experience managing Antivirus, Windows patches, feature packs and endpoint updates
• Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.
• Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
• Knowledge of ITSM tools and processes
• Experience working in a Managed Service environment
• Strong understanding of ITIL Service Management processes
• Good stakeholder management and customer service skills
• Excellent English communication and analytical skills

Additional Responsibilities:

• Laptop stock and inventory management

• Asset tracking and maintaining accurate records in ITSM platforms

• Software installation and deployment

• Profile archiving and space reclamation

• Coordination with Facilities teams for non-network devices

• Troubleshooting end-user devices and infrastructure-related issues

• Supporting regional IT operations and ensuring SLA adherence

Interested candidates can share their updated CV along with:

Total Experience | Relevant EUC/Deskside Experience | Current Location | Notice Period | Current CTC | Expected CTC | Preferred EMEA Location

Please DM me or share your profile if you are interested or know someone suitable.

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