Resident Liaison Officer

• Salary: £15 - £18 per hour
• Type: Full Time
• Region: UK - North West
• Town/City: Chester, Cheshire
• Posted: 27/07/2026
• Reference: JW-RLO-9_1785146118

APPLY Job Description

Temporary Resident/Customer Liaison Officer Location: ChesterContract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pmRate: Flexible - dependent on experience

The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension.

You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.

The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.

Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include:

Leading resident and community engagement activities and building strong local relationships

Communicating clearly with residents about upcoming works, timelines, and expectations

Acting as the main point of contact for resident enquiries, concerns, and feedback

Coordinating access arrangements to support project delivery

Resolving access or resident-related issues promptly, escalating where appropriate

Maintaining accurate records of communications, access agreements, and issue resolution

Essential Requirements Previous experience in a face-to-face customer service role

Ability to handle sensitive situations with professionalism and empathy

Strong communication, resilience, and negotiation skills

Proficient in Microsoft Office

Full UK driving licence and access to a vehicle

Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role

Experience working within the social housing sector

What's On Offer Competitive Pay, Dependent On Experience

Mileage expenses for business travel

Opportunity to work on meaningful community-focused projects

Potential for contract extension or permanent employment

If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on 01618869670

Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West