Customer Service Administrator

Company Description

Ashwood Designs Ltd is a bespoke furniture manufacturer supplying high-end sofas and armchairs to leading UK stores. For over 20 years, the company has focused on preserving traditional upholstery skills and methods. From its factory in the UK, Ashwood Designs hand-builds furniture that reflects the best of British design and craftsmanship.

Role Description

The Customer Service Administrator is a full-time, fixed term on-site role based in Aberdare. This position is responsible for handling customer inquiries by phone and email, dealing with all customer concerns from receipt to completion ensuring the customer has a satisfactory outcome. Daily tasks include processing customers concerns, updating customer records, coordinating with production and resolving issues in a timely and professional manner. The role also involves monitoring customer feedback, and maintaining clear documentation of customer interactions. The successful candidate will help ensure a smooth customer journey and a positive experience that supports Ashwood Designs’ reputation for quality.

Qualifications

• Ability to deliver strong Customer Service and Customer Support in a professional manner.
• Skills to enhance Customer Satisfaction and Customer Experience through proactive follow-up and problem resolution.
• Clear and confident Communication skills, both written and verbal, with attention to detail.
• Proficiency with office software and customer databases; strong organizational and time-management skills.
• Experience in an administration role ideally within manufacturing, retail, or a similar environment.
• 2 years experience in a customer service environment

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