Operations Support Co-Ordinator

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

Role Overview

The Unity Support Coordinator will provide vital administrative, operational, and coordination support to our Unity team. This role ensures smooth day-to-day workflow, supports property and investment activity, assists with internal reporting and communications, and provides cross-functional support to stakeholders including Operations, Property, Marketing, and the Leadership Team. This is a highly collaborative role requiring excellent organisation, attention to detail, and the ability to manage multiple workstreams simultaneously.

What You’ll Get In Return

Competitive salary

Performance related annual bonus

Company pension

Life insurance

25 holiday days + bank holidays

Option to buy and sell holidays, plus long service days

Retail and leisure discount schemes

Health and wellbeing suite via Perkbox

Employee assistance programme via Perkbox

Free pay day drinks

Progression and development opportunities

Pub discount scheme

Accountabilities

Operational & Workflow Support

• Conduct daily review of open tasks on Appian reporting, following up as needed to ensure progress and timely completion.
• Collate statutory compliance documentation and prepare material for briefing meetings in Appian.
• Join key operational calls and meetings to capture, track, and progress action points following up with key stakeholders and reporting on progress as necessary
• Assist with ad-hoc correspondence to third parties when required.

Property & Site Support

• Coordinate bookings for viewings of new sites across transition and acquisition pipelines.
• Oversee and manage Matterport surveys for Unity sites, including internal coordination and tracking.
• Support with the preparation and quality-checking of property-related sections of memos.
• Collate handover checklists from Operations and the local property team.
• Support supplier administration, including raising orders for Property team where needed.

Board Pack, Reporting & Presentation Support

• Assist in preparing the monthly Board Pack, including data collation and document formatting.
• Support the creation of presentation collateral for large internal meetings

Marketing & Investment Support

• Collate investment opening pack details for Marketing, including signage schemes, pricing, and handover timelines.
• Create the weekly Unity Social newsletter.
• Support core pricing and proposition adjustments, including EPOS briefs and basket deal updates.
• Submit central POS design briefs via MyPrint for Unity campaigns, PPV events, and toolkit updates

Key stakeholders

Kay Stakeholders

• Group strategy- Unity team
• Senior operations manager
• Property team
• EPOS team

Person Specification – Technical Competencies/Professional expertise

• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
• Excellent written communication skills and attention to detail.
• Comfortable working across Property, Operations, and Marketing disciplines.
• Experience in administrative coordination or similar support roles preferred.
• Confidence in using workflow systems (e.g., Appian), reporting tools, and Microsoft Office suite.
• Proactive approach with a willingness to solve problems and keep processes moving.

Interested?

Apply now!