Service Delivery Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

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Organisation

Kirklees

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Directorate

Place

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Service Area

Homes & Neighbourhoods

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Hours

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Number of Jobs

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Location(s)

Huddersfield and surrounding areas

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Position type

Permanent

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Grade

Grade 12

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Salary

£45,091- £47,181

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Advert Wording

We are looking to recruit an experienced Service Delivery Officer within Homes & Neighbourhoods Property Services to support the successful delivery of a major system transformation programme.

This is an opportunity to join at a critical stage of delivery, where we need someone who can bring proven, end‑to‑end experience of system implementation and high level of communications skills to engage with a variety of people, assisting them in the development of skills and knowledge.

About the Role

You will provide technical expertise across building maintenance services and processes, working closely with IT suppliers and internal teams to ensure the system is successfully delivered, embedded and fully operational.

This role requires someone who can take ownership of the final stages of delivery, including:

Supporting the completion and rollout of the system

Leading and delivering end-to-end training programmes

Driving full adoption across teams and ensuring consistent system use

Embedding new processes and ways of working into business as usual

Translating technical updates into clear operational practice

You will also

Hold suppliers to account to ensure delivery commitments are met

Support and challenge teams to fully embrace the new system

Lead on regulatory reporting, data quality and system governance once live

About You

Candidates should have significant IT implementation experience. Knowledge of, or experience working with Total would be beneficial:

Have proven experience of delivering system implementation from design through to embedding

Understand repairs and maintenance services and operational demands

Be confident working in a delivery-focused, deadline-driven environment

Have strong communication, training and influencing skills

Be able to challenge constructively and drive outcomes

You will be someone who can step into a live project, take ownership, and ensure it is delivered and embedded successfully.

Interviews to take place W/C 3 August 2026

Our Values

You will demonstrate Kirklees Council behaviours

Communicate, Positive, Honest, Respectful, Supportive and Flexible

Why Join Us?

At Kirklees Council, we offer a comprehensive rewards package including:

Competitive pay

Health and wellbeing support

Staff discounts and benefits

Flexible working opportunities

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Anne McGowan is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

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This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

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We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: Sign in to view email or phone: 01484 221000 and ask for ‘Recruitment’.

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We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

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We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.

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Closing date

02 August 2026, 11:55 PM

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