Scheduling Analyst

Just imagine helping shape workforce plans that help us deliver great experiences to LEGO fans around the world. Then make it real.

As a Scheduling Analyst within the CSE (Consumer and Shopper Engagement) Scheduling Team, you'll combine Workforce Management expertise, scheduling know-how and data storytelling to shape how we plan and support our global consumer service operation. Working with colleagues across CSE, you'll help ensure our workforce plans meet demand today while continuously improving how we work tomorrow.

No relocation assistance is offered for this position.

Play your part in our team succeeding

The Scheduling Team connects consumer demand, advisor experience and operational performance across our global locations. We use workforce insights to shape decisions, improve planning approaches and help teams respond to changing business needs while creating a great experience for both colleagues and consumers.

Core Responsibilities

• Build schedules and staffing plans that balance consumer demand, advisor needs and operational priorities.

• Translate workforce data into compelling stories that support decisions at all levels of the organisation.

• Partner with global Operations leaders to understand challenges, identify opportunities and improve planning outcomes.

• Develop better ways of using Workforce Management tools, processes and reporting capabilities.

• Represent the Scheduling Team in planning forums, alignment meetings and cross-functional initiatives, including acting as a key delegate when required.

Do you have what it takes?

• Experience using Workforce Management platforms such as Calabrio or similar tools, with responsibility for creating and maintaining schedules.

• Comfortable presenting workforce insights and recommendations to audiences ranging from frontline teams to senior leaders.

• Experience within an operational environment where workforce planning and scheduling are central to success. Contact centre experience would be an advantage.

• Self-driven approach with the confidence to work independently, challenge thinking and follow through on ideas.

• Able to balance day-to-day scheduling responsibilities with continuous improvement, problem-solving and tool optimisation.

Additional details on this position

As part of a global team, occasional flexibility outside standard working hours may be needed to collaborate with colleagues across different regions and time zones.

This role is based in our Slough office and requires 3 days in the office per week.

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.