Administration Officer

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Sunday, August 9, 2026 - 12:00

Based: Gateshead

Salary: £24,454 Pro Rata

Salary Type: Fixed Salary

Location: Tyne and Wear

Role description: Administration

About The Role

Job Title: Administration Officer

Location: HLF House, Blaydon Upon Tyne.

Hours: 25 hours weekly

Contract: Permanent (subject to 6 month probationary period)

Salary: £16,523.00 per annum (pro rata of FTE £24,454.04)

Main Duties and Responsibilities

The Administration Officer will provide essential administrative support across a range of functions to help North East Counselling Services run effectively and ensure counsellors can focus on delivering high-quality services.

Reporting To The Operations Manager, The Successful Candidate Will

• To ensure, the timely and accurate allocation of all newly referred and self-referred clients, to suitable NECS employed, associate or probationer counsellors, in line with NECS’ allocation policies and procedures.
• Provide day-to-day administrative support to the management team.
• Support HR, finance, communications, and business processes.
• Assist with reception duties, greeting clients, booking appointments and handling enquiries (in person, by phone, and online).
• Maintain accurate records on our internal systems (including Counsel360).
• Support counsellors with room bookings, data input, and general admin needs.
• Help ensure the premises are well-maintained and welcoming.
• Provide secretarial support for meetings when required.
• Supporting other administration staff and activities across the business, as required, to ensure an effective, efficient and timely service.

This role is a great opportunity for someone with strong organisational skills who enjoys working in a supportive team and contributing to the delivery of vital community services.

About You

We’re looking for someone who:

• Is organised, adaptable, and enjoys supporting others.
• Brings warmth and empathy, while remaining professional.
• Works well in a team but can also take initiative.
• Wants to contribute to a supportive, community-focused organisation.

How To Apply

Please send your CV and a supporting statement (max 2 pages) explaining how you meet the person specification to:

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For an informal discussion about the role, please contact Operations Manager Jolene McCourt:

[email protected]

0191 4661314

Closing date: Sunday 9th August at 12 midnight.

Interviews will be held week commencing 17th August 2026.

Thank you for your interest in joining North East Counselling Services. We look forward to hearing from you

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