Internal Sales Executive

Founded in 1996, Soudal is the largest independent European manufacturer of sealants, adhesives, and polyurethane foams for professional and domestic use. With a turnover of €1.51 billion, over 4,800 employees and 34 production sites across 5 continents, this 100% Belgian family business has developed into an international player and an expert in chemical construction specialties. Continued investments in R&D, a long-term vision for innovation and adaptation to local markets has continued to lay the foundations for Soudal's excellent results over the years.

Based in Tamworth (B77 5PN), Soudal (UK) Ltd is one of the largest subsidiaries within the Soudal Group and currently looking for a Internal Sales Executive to join a growing customer service team, reporting to the Internal Sales Supervisor.

To contribute to a thriving Sales and Customer Service Team, maximize sales opportunities, managing customer expectations effectively to improve the customer experience.

Key areas of responsibilities and accountability

• Handle inbound calls within set KPI’s
• Make outbound calls to generate new leads/business
• Manage customer expectations by phone, e-mail and other appropriate means of communication.
• Use a pro-active approach for the upselling of current promotions.
• Collaborate with key account managers targeting market sectors to identify and generate New Business.
• Qualifying prospects from initial enquiries generating new business leads to handover to the sales team, allocating the correct sales manager.
• Communicating with customers to identify their needs and requirements and identify sales opportunities
• Supporting sales with onboarding new business, follow up calls/feedback, identifying opportunities to maximize sales.
• Support when required on Focus accounts
• Maintain data, customer details, pricing, and general updates in CRM & SAP

Requirements (Competencies, skills, experience)

• Minimum 5 years’ relevant experience in a fast-paced environment
• Proactive approach
• Customer centric
• Excellent communicator both written and verbal
• Ability to work under pressure and meet deadlines
• Work independently managing own workload
• Capable of building strong working relationships
• Target driven
• Attention to detail
• Experience working in a fast-paced environment
• Preferably SAP, Microsoft Outlook, Excel, and CRM Dynamics 365 experience

Our offer

• Competitive salary with bonus and group pension plan in a growing and loyal company.
• Free parking, Employee Assistance Programme.