Administrative Assistant

Location: Walsall, West Midlands

Salary: £26,508

OnSite is one of the UK’s leading providers of professional contracting services. With a proven track record in the successful delivery of projects and contracts across a broad spectrum of market sectors, OnSite consists of specialist operating areas – drainage, sewer rehabilitation, pipelines, civil engineering, specialist maintenance and rail services.

We are seeking a highly organized and proactive Administrative Assistant to support our Universal Metering Project, a large-scale initiative aimed at improving efficiency, accuracy, and customer service across our metering programme. The successful candidate will provide essential administrative, coordination, and documentation support to ensure smooth project delivery.

Key Responsibilities

• Maintain project records, documentation, and data related to metering activities.
• Coordinate schedules, site visits, and customer appointments.
• Ensure accurate and timely validation of all completed work orders in support of the Commercial team.
• Assist with customer queries and ensure timely follow-up.
• Update databases, spreadsheets, and tracking systems to monitor project progress.
• Liaise with field teams, contractors, and stakeholders to facilitate project tasks.
• Provide general administrative support to ensure efficient office and project operations.
• Initiate proactive customer contact to book and confirm appointments in a timely manner.

What You’ll Need

• Proven experience in an administrative or project support role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database/ERP systems.
• Ability to handle confidential information with professionalism.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Confident handling customer queries with patience and professionalism.

What You’ll Get In Return

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options.
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you.
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group, Armed Force Network and more.
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.