Workshop Controller Skoda, Seat & Cupra Swansea

The Opportunity

We have a fantastic opportunity for a Workshop Controller to join our Skoda, SEAT & Cupra dealership in Swansea. The ideal candidate will currently be working as Workshop Controller and have dealership experience, and/or managed a large busy workshop. We will consider applications from Technicians who can demonstrate strong leadership and technical skills who is ready to take their first steps into management.

As the Workshop Controller you will work closely with the Service Manager in managing the Service Department to meet and exceed customer expectations, in addition to consistently meeting agreed business goals.

You will be responsible for

• Allocate work fairly, according to ability and skill, taking deadlines into consideration.
• Maintain progress information of each job allocated and liaise with Service Advisors to ensure customers are kept informed.
• Ensure job card write up and Vehicle Health Checks are completed in a way that is legible and informative for the Service Advisors and Customers.
• Adhere to internal and manufacturer standards in regards to clocking on and off of jobs.
• Ensure the recommended manufacturer labour time and the agreed internal / manufacturer labour rates are adhered to at all times, when charging manufacturing, retail or internal customers.
• Ensure all team attend and complete any internal or manufacturer training, ensuring the development of the service team to support improvement in technical ability, CSI & job performance, whilst ensuring workshop resource is maintained.
• Carry out 1 to 1 reviews with technicians.
• Ensure completion of CIT NOW video for every vehicle getting a Vehicle Health Check and or for any customer complaints, to provide evidence of repair as required.

More about you

To be successful in this role you will need:

• Workshop Supervision or Management experience
• Proven ability to lead and manage a team
• Excellent organisation and prioritising skills
• Ability to work calmly under pressure
• Experience in this role isn't essential but would be beneficial
• A full valid and UK Driving License

What's in it for you

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Comprehensive Tool Insurance at no cost to you
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group

If you would like to join the aftersales team at Skoda, SEAT and Cupra Swansea and make a difference, then apply now by uploading your CV.