Alternative Dispute Officer

Location: Hybrid – Manchester or London

Salary: London - £37,854 - £47,319 per annum, pro rata

National - £34,869 - £43,586 per annum, pro rata

Hours: 36 hours per week

Contract Type: Permanent

We have TWO exciting new opportunities for Alternative Dispute Officers to join our Legal Disrepair team based in Manchester or London

Reporting to the Alternative Dispute Manager you’ll be responsible for managing complex legal disrepair disputes from receipt through to resolution, applying Alternative Dispute Resolution (ADR) principles, investigation, negotiation and evidence-based decision making to achieve fair, proportionate and cost-effective outcomes.

This role supports a resolution-focused culture that improves customer experience, increases choice and delivers better outcomes for residents while minimising unnecessary escalation to formal legal proceedings.

We’ll look to you to have experience in mediation, dispute resolution, complaint handling and complex case management. Preparing witness statements, collating evidence, trial preparation and attending or representing the organisation at court hearings when required.

If you have experience managing legal disrepair cases, housing-related disputes and understand Alternative Dispute Resolution principles and dispute resolution models then we would like to hear from you.

Please review the full role profile Alternative Dispute Officer and Behaviours & Mandatory Accountabilities OD level 5 before applying.

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

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Closing Date: Thursday 6th August 2026 at midnight. Act now – apply today! This vacancy may close early without notice.

This is a hybrid role with a base location at your local office. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.