Administration Assistant - Grimsby

To provide flexible and efficient clerical administrative support to the Imaging Services within the Specialist Cancer and Support Services Care Group, in order to deliver a high-quality administration service for our patients.

The post holder will be responsible for a variety of administration tasks in a busy CT booking office. The role is to ensure that patients are called to mutually agree their appointment, this requires good communication and telephone skills.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathways and waiting lists.

• Establish and maintain effective working relationships with patients, carers, clinicians and managers and all other staff working internally and externally to the Trust.
• Communicate clearly, concisely with compassion.
• Operational use of Imaging and Trust Information Systems (RIS, Lorenzo, Web V) to register patients attending the departments for examination, ensuring the data entered is accurate and correct.
• Answer telephone queries in a timely manner, referring them to the appropriate person where necessary.
• Make appointments within the Imaging Information Systems for patient referrals either via telephone from patients and GP requests, or face to face with the patient, in accordance with Departmental Policies and in line with current Divisional directives and waiting times.
• Required to be proactive and able to work on own initiative.
• Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached.
• Any other duties consistent with the banding of the post which may be required from time to time.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For further details / informal visits contact: Name: Kerry Webster Job title: Assistant Service Manager Email address: Sign in to view email Telephone number: 03033 302409