Control Centre Operator

Folkestone & Hythe District Council

£29,744 - £37,889 (pro rata) (Grade D/E) Dependent on skills and qualifications

Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY

Permanent

Part Time

24 hours per week. Monday to Sunday shifts inc. Evenings/Nights/Weekends.

Enhanced

05/08/2026 at 11:59

H&O/26/341848

We are currently seeking to recruit a dedicated and professional Control Centre Operator. The working environment is a busy 24-hour Control Centre, where the team monitor Lifeline Clients and deal with out of hour’s duty officer calls. We are there to provide support, advice and action an emergency response should the call demand it.

The service operates 24 hours a day, 7 days a week, 365 days a year. You will need to be flexible and work a range of shifts on a rota basis, including night shifts.

While previous Control Centre experience is not necessarily essential, you will certainly need to have some administrative and customer service experience, particularly over the telephone. Attention to detail is critical and you will have the ability to operate on your own initiative, taking a pro-active approach to problem solving and responsibility for resolving issues. But above all else you will possess excellent communication and interpersonal skills and be as passionate about a customer-oriented approach as we are.

Why Join Folkestone & Hythe District Council?

We offer a comprehensive, people focused rewards package designed to support your wellbeing, development and work life balance.

• Generous annual leave: up to 31 days + bank holidays.
• Local Government Pension Scheme
• Health & wellbeing initiatives, including an Employee Assistance Programme.
• Reimbursement of professional membership subscriptions
• Salary sacrifice schemes: cycle to work and lease car options.
• Corporate discount schemes for shopping, entertainment, gym memberships, days out and more.
• Great location: centrally based, close to transport links and free office parking.

Our Values

We’re proud of our positive workplace culture built around four core values:

Customer First, One Team, Thinking Ahead and Performance Counts.

For an informal discussion about this role please contact Jamie Harding on 01303 853378 or email Sign in to view email.

Appointment to this post is subject to receipt of satisfactory enhanced disclosure check from the Disclosure and Barring Service.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

Closing date for all completed applications is midday on 5th August 2026.

Interviews will take place on 17th August 2026.

How to apply

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.

Further information on this vacancy

• Control Centre Operator JDPS