Business Support Manager

We are pleased to offer an opportunity for a Business Support Manager (Band 6) to join the Operations team, providing professional, proactive and flexible support across the Chief Operating Officer’s portfolio.

This role is central to supporting the delivery of QVH’s Strategic Objectives, annual goals and key performance priorities, ensuring a strong focus on performance oversight, structured delivery, and continuous improvement.

The post holder will work closely with the Deputy Chief Operating Officer and senior operational colleagues to support a diverse portfolio of work, bringing a project management approach to the coordination and delivery of key strategic initiatives.

The Business Support Manager will play a pivotal role in enabling effective delivery across the COO portfolio, with responsibilities including:

• Supporting the delivery and monitoring of Trust strategic objectives, performance metrics and operational priorities
• Coordinating and contributing to the production of Integrated Quality and Performance reporting, providing analysis and insight to inform senior decision-making
• Supporting the effective running of governance processes, including Integrated Quality and Performance Meetings
• Providing high-quality briefings, reports and presentations for senior leaders and Board-level discussions

A key focus of the role is providing project and programme support across a range of strategic priorities. This includes:

• Planning, coordinating and monitoring programmes of work to ensure delivery to agreed timescales
• Supporting service transformation, pathway redesign and quality improvement initiatives
• Identifying risks, tracking progress and supporting mitigation plans
• Coordinating input from multiple stakeholders to ensure successful delivery of complex workstreams

The post holder will also support the implementation of key Trust developments, including new systems and service improvements, ensuring a structured and disciplined approach to delivery.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

For further details / informal visits contact: Name: Ashley Hunt Job title: Deputy Chief Operating Officer Email address: Sign in to view email