Helpdesk Coordinator VA2816

At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.

We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in Darlington.

Mon - Fri, between 8am - 5pm and covering out of hours on call when required.

The Role

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.

Key Responsibilities

• Monitor and manage the helpdesk and client inboxes
• Answer incoming calls in a friendly, professional manner
• Log, update, and close jobs on QFM
• Keep clients and colleagues informed on ongoing issues
• Book travel and accommodation as required
• Order materials and goods online
• Raise purchase orders on Sage200
• Liaise with engineers, subcontractors, and site-based teams
• Schedule callouts and planned preventative maintenance (PPM) works
• Provide cover for the on-call rota when required
• Attend site visits if necessary

About You

Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.

Essential Skills & Qualities

• Previous office experience in a similar role
• Strong communication skills, able to manage customer expectations
• Excellent organisational skills with the ability to prioritise effectively
• Confident IT user (Microsoft Office, email, CAFM systems, or similar)
• A positive team player with a flexible, can-do approach
• Reliable, self-motivated, and committed to delivering work to a high standard

What We Offer

• 33 days annual leave (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward scheme
• Cycle to Work scheme
• Recommend a Friend scheme
• Company events
• Training and development opportunities
• Subsidised gym membership
• Access to healthy snacks and drinks

Ready to join us?

If youre passionate about supporting people, solving problems, and working as part of a collaborative team, wed love to hear from you.