Customer Service Advisor

Doncaster

Ref: VA4041

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards colleague recognition scheme
• Cycle to work scheme
• Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training paid for by the business
• Opportunities for career progression

Customer Service Call Handler (FNOL Team)

Steer Automotive Group Doncaster

Full-Time | Permanent | 44 Hours Per Week

Working Pattern: Monday to Friday + 1 in 2 Saturdays

Be the first point of support when customers need it most

At Steer Automotive Group, we do more than repair vehicles. We help people regain confidence and peace of mind after an accident.

We are looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) team in Doncaster. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers in a fast-paced environment.

No automotive experience is required full training is provided.

What Youll Be Doing

As the first point of contact following a road incident, you will support customers through the early stages of their insurance claim by providing reassurance, gathering information, and ensuring every case is handled efficiently and professionally.

Key Responsibilities

• Handle inbound customer calls relating to accidents and vehicle damage
• Record accurate claim details using internal systems
• Provide clear updates throughout the claims process
• Liaise with insurers, repair centres, and internal departments
• Deliver excellent customer service during difficult situations
• Manage your workload while meeting service standards and KPIs

What Were Looking For

We value attitude, empathy, and customer service skills above industry experience.

You will be successful in this role if you have:

• Strong verbal and written communication skills
• A calm and professional approach under pressure
• Empathy, patience, and problem-solving ability
• Good attention to detail and organisational skills
• Previous customer service experience in a call centre, retail, hospitality, office, or similar environment
• Basic computer literacy and confidence using systems

Why Join Steer Automotive Group?

• Competitive salary
• Full training and ongoing support
• Career progression opportunities
• Friendly and supportive team environment
• A rewarding role where you genuinely help people during difficult moments

Apply Today

If you are looking to build a long-term career in customer service and want to work for a company that values people, we would love to hear from you.