Client Administrator – Employee Benefits

Leicester (Hybrid)

Full-time | permanent

We're looking for an experienced employee benefits administrator to join our Employee Benefits team. This is a key role for someone who enjoys managing client portfolios, you'll manage the day-to-day running of client accounts across a range of benefits including pensions, life insurance, income protection, group risk, group healthcare, and flexible benefits .

What you’ll do

• manage the day-to-day running of client accounts across pensions, life insurance, income protection, group risk, group healthcare, and flexible benefits

• coordinate and undertake all administration in relation to employee benefit s schemes

• update member data, process renewals, manage claims data, and maintain communication materials

• respond to client and member queries promptly and accurately

• train and coach developing administrators in the team, supporting their professional growth

• build effective working relationships with colleagues, clients, and external contacts including insurers and providers

• ensure all client affairs are managed efficiently while maintaining high attention to detail

What we're looking for

• experience in an employee benefits-related role

• proven experience in pension administration, risk benefits, and healthcare benefits

• ability to communicate clearly and precisely, both verbally and in writing

• proactive approach with ability to work independently while collaborating with a team

• positive attitude with the ability to work under pressure while maintaining attention to detail

• ambition for career progression within employee benefits

Why join us?

At Mattioli Woods, this is a key role for someone looking to progress their employee benefits career. You'll manage your own client portfolios, provide high-quality administrative and consultative support, and play an important role in mentoring junior team members. We're committed to helping you develop your skills and advance within our growing Employee Benefits team while delivering a first-class service to our clients.

Perks and benefits

competitive salary (depending on experience)

34.5-hour working week

health cash plan (Core Level 1)

5% employer/5% employee pension

4x salary life assurance and group income protection

25 days' holiday plus statutory (increasing with service)

hybrid working – a blend of home and office time in Manchester

training and development opportunities

a supportive, collaborative team environment

Interested? Apply now to take the next step in your employee benefits career , or contact us for a confidential conversation!