Passenger Service Agent

Location: London City Airport

Reporting to: Duty Manager

Shifts: A mixture of early and late shifts (87 hours per month)

Salary: £14.12 per hour

Main Duties

· To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.

· To verify the validity of passengers documentation, with respect to immigration and security considerations.

· Assisting disrupted passengers in accordance with Duty Managers instructions and with reference to the carrier’s disruption procedures.

· Attending to the needs of passengers who may require special assistance as a result of their age or physical condition.

· Comply with all SHP health and safety and security requirements

· Comply with internal updated procedures as instructed by Manager

· Comply with external updated procedures as instructed by Airlines and CAA

· Complete any tasks that the Duty Manager may require

· To supervise and carry out departure boarding control and safe co-ordination of passengers to and from the aircraft and the terminal building.

· To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.

· To deal with passengers in a positive and friendly manner at all times.

· To conform to the Company’s grooming regulations at all times.

· Other duties will be assigned from time to time.

Agents must be fully flexible and available to work rostered shifts in line with operational demand.

Requirements

· Customer Service experience

· Ability to work well under pressure.

· Good Organisational and Interpersonal Skills.

· Ability to work rostered shifts and to be flexible in the event of disruptions.

· The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager

· A good record for punctuality and time keeping.