Supervisor / Administrator

About The Role

We have an opportunity at our Retirement Village for a role as Supervisor / Administrator. The purpose of this role is to provide support to the General Manager. To lead the team to ensure the highest standard of service is provided to each Resident in a warm, caring atmosphere and to provide an on-call emergency service to Residents in Nazareth Retirement Village. To ensure that Nazareth Care Mission Alive core values are incorporated into all aspects of service delivery.

Duties and Responsibilities

• • Compiling staff rotas, dealing with leave requests and arranging cover when necessary
  • Planning workloads, allocating tasks and monitoring progress against targets
  • Briefing teams on new initiatives, changes to targets and company news
  • Assisting with recruiting, training and helping staff reach their professional development
goals
• • Devising work schedules and implementing deadlines
  • Ensuring that quality standards are upheld
  • Conducting performance reviews and inductions
  • Collate staff hours and documents for submission to the Payroll Department
  • Till & card machine reconciliation
  • Processing supplier invoices
  • Processing sales invoices
  • Taking payments
  • Assisting with ordering of stock
  • Organising, advertising and participating in events and functions
  • Complaint handling
  • Working alongside service staff as and when required.
  • To supervise all staff in Managers absence.
General Duties
• • To be flexible about working hours.
  • To be approachable and supportive to staff and managers.
  • To attend staff meetings when appropriate and to be available for one-to-one sessions as
agreed.
• • To attend appropriate training and development sessions as agreed with the General
Manager.
• To maintain confidentiality at all times.
• To carry out any reasonable duties as requested by the General Manager.

• To be aware of and comply with safe working practices as laid down by the Health and Safety at Work Act.

• To uphold and promote equal opportunities in employment practice and service delivery.

All posts offered are subject to two satisfactory references and a enhanced DBS or PVG disclosure.

About You

We are looking for someone who is professional, caring, and enthusiastic. You will be well-organised, have strong IT skills, good attention to deal, excellent verbal and written communication skills and good telephone manner. The ideal person will have a flexible approach with the ability to prioritise tasks and work as a team player and individually.

Working for Us

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• We will pay for your DBS / PVG disclosure certificate
• Induction and commitment to ongoing learning and development
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
• Access to Blue Light Card - discount service providing members with thousands of amazing discounts online and on the high street
• Aged 18-22 – we pay at least National Living Wage rate
• Pension contributions
• Paid holidays
• Free onsite parking