Health Records Clerk - Receptions

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email Sign in to view email

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

An exciting opportunity has arisen to join a busy and supportive Outpatient Reception team based at Royal Gwent Hospital.

We Are Looking For Individuals Who Have

• Excellent telephone manner and communication skills
• Excellent organisational skills
• Excellent attention to detail
• Experience of working in a busy environment
• Previous reception or customer service experience
• Flexibility in working practices
• The ability to work as part of a team and on own initiative
• The ability to work under pressure to meet deadlines
• The ability to work at other locations

The Reception team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by the Health Records management team and will receive full training in all aspects of this fast paced role. We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

• To work as part of the reception team and contribute to the delivery of a comprehensive and effective service across the board
• To undertake a wide range of reception, telephone and clerical tasks, including the greeting of patients, admissions/discharging Day Case procedures and the preparation of patient notes
• Completion of patient outcomes and rebooking of follow up patients’ appointments/treatments where appropriate.
• Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Education And Qualifications

Essential criteria

• Good Standard of Education to include Maths and English
• Computer Literate
• NVQ 2 in administration OR Basic general education Literate & Numerate and a willingness to undertake & complete statutory & mandatory training i.e. Information Governance, confidentiality, data coding and input procedures etc. during an induction period Willingness to undertake future training as required by the post

Desirable criteria

• Knowledge of Administration Processes

Skills/Abilities

Essential criteria

• Good Communication Skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to develop good and effective employee relationships
• Ability to work flexibly either as part of a team or using one's own initiative to meet the needs of the service
• Ability to speak basic Welsh or willingness to undertake training as required by the post

Experience

Essential criteria

• Previous clerical experience or similar

Desirable criteria

• Customer Service Experience

Knowledge

Essential criteria

• Ability to follow instructions
• Knowledge of IT systems
• Understanding of team working ethos
• Numerate and Literate

Personal Attributes

Essential criteria

• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Willingness to work under direction but also self-starter
• Ability to work under pressure