Service Desk Engineer (Spanish speaking)

• Service Desk Engineer (Spanish speaking)
• Runcorn (3 days per week in the office)
• £25,000 to £30,000 per year (+ Overtime + On Call)
• Plus an excellent company benefits package

The Opportunity

ISR are recruiting for a Service Desk Engineers fluent in Spanish to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).

Skills and Experience

• Bi-lingual with professional proficiency in English and Spanish.
• Proven experience working in a technical support or service desk role.
• Excellent customer service skills and the ability to provide accurate and clear responses.
• Excellent prioritisation skills and the ability to work methodically.
• Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).

Role and Responsibilities

• Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain.
• Diagnose and troubleshoot issues across multiple technologies.
• Escalate complex issues appropriately to senior members of the team or specialist support functions.
• Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
• Work to agreed SLAs and KPIs.

Applications

To hear more about our client and this opportunity working as a Bi-lingual Service Desk Engineer based in Runcorn, Cheshire: please call James Sample at ISR Recruitment here in our Manchester office on 07436 071 269 or please send me your latest CV and/or your online business profile for an immediate call back (Sign in to view email).

Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.