Inspection Support Officer

Cardiff

Job Summary

We’re looking for an organised, proactive and customer-focused individual to join our Inspection Support team. As an Inspection Support Officer, you will play a key role in supporting Estyn's inspection and follow-up processes by providing high-quality administrative and technical support. You will manage Virtual Inspection Rooms (VIRs), support education providers and inspection teams, administer follow-up activities, and ensure information and documentation are accurate and up to date. This is an excellent opportunity for someone who enjoys problem-solving, working collaboratively, and delivering an efficient service in a busy and evolving environment.

By joining us, you’ll become part of a forward-thinking and evolving organisation, one that’s committed to learning, improvement, and the development of its people. You’ll also gain access to opportunities across the wider Civil Service, giving you room to grow and shape your career.

You will be responsible for providing administrative and technical support for Estyn's inspection and follow-up processes, ensuring the efficient delivery of inspection support services.

Key Tasks Include

• Setting up and deleting core inspection and follow-up Virtual Inspection Rooms
• Providing technical support for the Virtual Inspection Room (VIR) to providers and inspection teams, problem solving any issues
• Administering the follow up process for providers in line with Estyn guidance
• Responding to all administration queries for follow up visits and other inspection related queries
• Developing and reviewing documents associated with the follow-up process
• Inputting data from questionnaires
• Supporting and providing cover for other Inspection Support Officers where required
• Undertaking any other duties as may reasonable be required by managers including possible changes to the role as the Transition year work develops

You will be responsible for providing administrative and technical support for Estyn's inspection and follow-up processes, ensuring the efficient delivery of inspection support services.

Key Tasks Include

• Setting up and deleting core inspection and follow-up Virtual Inspection Rooms
• Providing technical support for the Virtual Inspection Room (VIR) to providers and inspection teams, problem solving any issues
• Administering the follow up process for providers in line with Estyn guidance
• Responding to all administration queries for follow up visits and other inspection related queries
• Developing and reviewing documents associated with the follow-up process
• Inputting data from questionnaires
• Supporting and providing cover for other Inspection Support Officers where required
• Undertaking any other duties as may reasonable be required by managers including possible changes to the role as the Transition year work develops

Person specification

It’s Essential That You

• Have good communication, literacy, numeracy and IT skills (Microsoft Office)
• Are organised with good time management skills and able to manage competing priorities to ensure the timely delivery of information
• Can prioritise tasks, work accurately and ensure that tasks are completed within agreed timescales
• Are approachable and able to form effective working relationships with people across Estyn and have good interpersonal skills
• Are able to diagnose and resolve problems quickly
• Have a positive and focused attitude to achieving outcomes

It’s Desirable That You Have

• Are able to work through the medium of Welsh
• Experience of working in a service delivery or customer service environment

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Managing a Quality Service

Alongside your salary of £27,315, ESTYN contributes £7,913 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Competitive salary and incremental points meaning that you will normally reach the maximum of the pay scale within two/three years of joining us.
• Generous holiday entitlement – 41 days away from work each year (made up of 32 days of annual leave, plus 9 public/privilege holidays (pro-rated for those who work part-time).
• Flexible working - We operate a flexi-time system, giving you the freedom to shape your working day in a way that suits you and meets business needs.
• Support for your wellbeing – We provide an hour of wellbeing time per week (pro-rated) for staff. We also provide an employee assistance programme, free annual health checks, seasonal flu jabs, a free eye care scheme and access to Health Insurance Plans through Civil Service Healthcare.
• Support for your family life – generous family friendly policies including maternity, paternity, adoption leave.
• Tax-free savings – Access to a cycle to work scheme.
• Special offers and discounts – Access to a range of discounts and exclusive offers through the Civil Service Social Club – Sports and Leisure, the Civil Service Motoring Association, the Civil Service Insurance Society and the Charity for Civil Servants.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

The Selection Process Includes

• A sift of applications: The panel will consider all complete applications. The information you give us in your application is important in deciding whether we will invite you to the next selection stage. Candidates will be assessed at sift on all essential criteria as per the person specification. Desirable criteria will be assessed at sift where there is a strong field of candidates as a second stage after essential criteria have been considered.
• Assessment and Interview: Candidates invited to assessment and interview will again be assessed on their skills, experience and behaviours in relation to the person specification. This will take place on Wednesday 5 August 2026 at our office in Cardiff. The assessment will include practical tasks relevant to the post and the interview will consist of a panel interview.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Llyr Dafydd
• Email : Sign in to view email
• Telephone : 02920 446336

Recruitment team

• Email : [email protected]

Further information

https://www.estyn.gov.wales/working-us/current-vacancies