Receptionist

What This Job Involves

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Assist with training existing staff and new hires.
• Record and enter data for guests / contractors attending site
• General tasks as assigned by Office Manager
• Managing people signing in, and giving out security passes.
• Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness.
• Maintaining the Security and Health & Safety expectations of JLL and the client.
• Be able to complete the required training of JLL and the client.
• Take in post and deliveries, and make contact with the relevant people to collect.
• Taxi bookings
• Keep the reception area tidy at all times
• Professional and bubbly attitude and appearance
• 25 hours per week, Monday-Friday 08:00-13:00

Client and Customer Satisfaction

• Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
• Good communication – responsive to the requirements and changes
• Deliver ‘best in class’ Customer Service and Satisfaction.
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints