V.I.P Account Manager

The V.I.P Account Manager is responsible for the full 360° management of an assigned portfolio of RISCO's strategic and high-value customers, serving as the primary point of contact for all commercial, business, and relationship matters.

The role focuses on strengthening long-term customer partnerships, driving revenue growth within the assigned accounts, ensuring high customer satisfaction, presenting RISCO product updates and innovations, conducting product demonstrations and training sessions, and maintaining full and accurate documentation in the CRM system.

Key Responsibilities

1. Full Customer Management – 360° Ownership

• Manage and develop an assigned portfolio of V.I.P. customers.
• Serve as the main point of contact for all customer needs — commercial, operational, and technical (in coordination with relevant internal teams).

• Conduct regular business reviews to understand customer needs, strengthen partnerships, and identify growth opportunities.

• Coordinate internally with Sales, Marketing, Technical Support, Customer Service, and Operations to ensure comprehensive solutions.

2. Sales Growth & Business Development

• Full responsibility for achieving sales targets within the assigned portfolio.
• Drive revenue growth through cross-selling and up-selling activities.
• Identify new business opportunities within existing accounts.
• Lead commercial negotiations and manage pricing discussions where required.
• Manage and maintain an active sales pipeline and forecast.

3. Product Updates, Presentations & Training

• Proactively present new products, product updates, and company innovations to customers.
• Conduct product demonstrations and commercial presentations.
• Deliver technical and commercial training sessions to customers and their sales/technical teams.
• Support product launches and market penetration initiatives within the portfolio.

4. Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction and long-term retention.
• Proactively address challenges and prevent commercial escalations.
• Build strong, long-term partnerships with key stakeholders.
• Implement actions to reduce churn and increase customer loyalty.

5. CRM Documentation & Reporting

• Ensure full and accurate documentation of all activities in the CRM system (meetings, opportunities, quotations, forecasts, follow-ups, etc.).
• Maintain updated sales pipeline and forecasting data.

· Provide regular performance, customer insights, account updates, market feedback and activity reports to management.

Requirements

• 5+ years of experience in Account Management, Customer Success, Business Development, or similar customer-facing roles within the technology or security industry.
• Proven ability to manage customer relationships and drive business growth within an assigned portfolio.
• Strong business and product understanding, with the ability to translate customer needs into business opportunities and value.
• Ability to deliver product presentations, demonstrations, and training sessions to customers.
• Experience working with CRM systems and sales management tools.
• Commercial mindset and results-driven approach.
• High level of ownership, accountability, and customer orientation.
• Fluent English - mandatory (spoken and written, high proficiency).
• Additional languages - advantage.