Relationship Advisor (Customer Service Agent) 13 month fixed term contract

Job Reference: 894

Job Type: Contract

Salary: £34,690

Interview Date: 4th August 2026

Closing Date: Monday 27 July 2026

Key Responsibilities

Key responsibilities include acting as a welcoming and reliable point of contact for tenants, managing repairs, ASB reports, payments and general enquiries across all communication channels with ownership and empathy. The role involves resolving around 50 customer interactions daily, collaborating with teams to deliver first-time solutions, maintaining accurate records through IT systems, coordinating work and demand, supporting colleagues, and contributing to service improvements. It also includes monitoring service delivery, championing customer-led service design, upholding Red Kite’s values, and leading specific functions such as repairs, income, ASB, rotas and reporting.

Qualifications, Skills and Experience

For this role, you will need a proactive, can-do mindset, a commitment to doing what is right, and a willingness to learn, take feedback and continuously improve. You should bring excellent communication skills, strong organisation and prioritisation in a fast-paced environment, and the confidence to contribute ideas, support colleagues, volunteer for projects and look for creative, innovative ways to improve how things are done.

How to apply

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please complete the Application Form below.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

If you require a printed copy of this job advertisement, the job description, and/or our application form, please contact us.

Application Form

Form fields marked * are required.

Applicant details

Title * (required) e.g. Mr, Mrs, Miss, Ms, etc.

First name(s) * (required)

Last name(s) * (required)

First half of your postcode * (required) e.g. HP11

Contact phone number * (required)

Email address * (required)

Role information

Where did you hear about this role? * (required)

company website

referral

social media

job board

other

Please provide details * (required)

Were you referred by a Red Kite employee?

Yes

No

Which Red Kite employee referred you to this role?

Declarations and eligibility

Please confirm you have the right to work in the UK without sponsorship? (required) * (required)

Please confirm you are able to work from our offices in High Wycombe, Buckinghamshire at least twice a week as per our hybrid working policy? (required) * (required)

As far as you are aware, are you related to, or do you live with or have a relationship with any current Red Kite employee, tenant, leaseholder, or board member? * (required)

Yes

No

Please give details of your relationship with Red Kite * (required)

Some of our roles require you to hold a full UK driving licence and have access to a vehicle, can you confirm that you have a driving licence and access to a vehicle? * (required)

Yes

No

We may need to confirm your identity if this application continues, please indicate which of these documents you will be able to provide: * (required)

Birth certificate

Passport

Work permit

Driving licence

Some of our roles require DBS checks, please tick this box to consent to a DBS check (if required) should you be appointed to this role.

Criminal convictions declaration

Do you have any unspent criminal convictions, cautions, reprimands, final warnings, or are you currently subject to any police investigations, pending prosecutions, or outstanding charges in the UK or overseas? * (required)

Yes

No

Please give details including dates and sentences, if applicable You only need to declare spent convictions or cautions if you are applying for a post involving direct provision or management of services to our vulnerable clients. (If you wish, you can mark YES above and send the details in a Private & Confidential email direct to Sign in to view email. If you do this, please indicate below that you have sent details direct to HR)

Equality and diversity

Red Kite Community Housing Limited wants to meet the aims and commitments set out in our Equality, diversity and inclusion policy. This includes not discriminating under the Equality Act 2010. Please complete this form to help us understand the diversity of our job applicants. Completing this form is voluntary. The information provided will be kept confidential and will be used to help us understand the diversity of our organisation.

Completing our Equality and Diversity Monitoring Form is optional. It will open in a new browser tab, and you can close the tab at any time to return to this form.

Application content

Personal statement * (required) Please provide your personal statement as to why you are a suitable candidate for this role

Upload your CV * (required) Please upload your CV in .pdf file format

Final declaration

The details given on this application are true and accurate. I understand that my application may be rejected for withholding relevant details or giving false, misleading or inaccurate information. In addition, I may also be subject to disciplinary proceedings which could amount to my dismissal, and/or action being taken, against me in the civil and criminal courts for offences identified under the Fraud Act 2006. By signing and returning this application form, I consent to the employer using and keeping information about me provided by me or by third parties such as referees relating to my application or future employment. Such information includes details relating to my health and to any criminal record.

Consent for storing submitted data * (required)

I understand that by submitting this application form, I am electronically signing the form and agreeing to the terms stated above.