Receptionist

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205217

About the role

Benefact Group are looking for a Receptionist to join our head office in Gloucester.

The role holder will provide an efficient and effective Reception and Front of House service to the business and customers.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Well-presented front of house Receptionist to meet and greet our visitors and Colleagues.

• Liaising with Physical Security to ensure all visitors and contactors are booked in

• Managing external and internal Switchboard calls in a timely manner.

• Daily corporate voicemail management.

• Managing the direct Reception desk phone calls (non-switchboard).

• Managing Reception, Corporate and Premises Management inboxes.

• Managing Front of House related system for room and visitors’ booking (Resource Central) and desk booking (Cloudbooking).

• Visitor and Colleagues parking management including electric charging points and car park barrier control.

• LANDesk Management – checking and actioning any requests within agreed timescales (taxi bookings, starters and leavers etc).

• Ad-hoc tasks as and when the business requires (meeting room checks, set up requests, catering requests etc)

• Locker keys management and distribution.

• Cover activities for the wider Premises Management teams to include: Mail Room, Document Management and Helpdesk as required.

• Running monthly statistics on room bookings, desk booking and switchboard calls.

• Manage lost property

• Room booking and desk booking system

What you'll need to have

• Highly organised, efficient and proactive.

• Able to take on and own tasks and solve problems independently

• Confident to communicate at all levels including Board members and VIP visitors

• Good knowledge of Microsoft Outlook, Word, PowerPoint & Excel to an intermediate level with the ability to adapt quickly to in-house systems

What makes you stand out

• Previous front of house experience within a commercial environment and exposure to switchboard

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26