Service Desk Analyst - 12mth FTC

Looking to Take Your IT Support Career to the Next Level?

Join us as a Service Desk Analyst and become the go-to expert for technical support across the business. You'll play a vital role in resolving IT issues, supporting colleagues, and delivering a first-class customer experience. If you're a proactive problem-solver with a passion for technology and helping people, we'd love to hear from you.

This role is full-time on a 12-month fixed term basis from our Support Centre in Speke, Liverpool.

What You’ll Be Doing

• Provide technical support to the B&M user base, delivering a high standard of customer service and adhering to service management principles.
• Take ownership of user issues, ensuring all incidents are logged, managed, and resolved to completion through the call logging system.
• Escalate and allocate complex technical issues to the appropriate IT resolver groups when required.
• Coordinate and manage external technical support providers to ensure timely issue resolution.
• Support desktop services, including hardware setup, troubleshooting, and departmental desk moves.

What you'll bring

• Strong knowledge of IT systems, hardware, software, and troubleshooting techniques, supported by excellent analytical and problem-solving skills.
• Experience providing 1st line technical support to a large user base, ideally within a fast-paced retail environment.
• Ability to manage a wide range of support issues, prioritising workloads effectively and responding to varying levels of urgency.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships and provide outstanding customer service.
• Highly organised with strong attention to detail, accuracy, and the ability to work effectively under pressure both independently and as part of a team.

Why B&M?

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within a busy team and a growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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