Customer Support Agent

About CAN Solutions

CAN Solutions is a fast-growing and customer-focused business, committed to delivering exceptional service and support to our clients. As we continue to expand, we are looking for a dedicated and enthusiastic Customer Support Agent to join our team in Crewe.

This is an exciting opportunity to become part of a supportive and ambitious organisation where your contribution is valued, your development is encouraged, and your efforts are recognised. If you enjoy helping people, solving problems, and working in a positive team environment, we'd love to hear from you.

What We're Looking For

The ideal candidate will have:

• An outgoing and positive personality
• A motivated and ambitious attitude with a strong desire to succeed
• Excellent reliability and a strong work ethic
• A professional and articulate telephone manner
• Strong communication and customer service skills
• The ability to remain calm and professional when handling customer enquiries and complaints
• Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities effectively

Key Responsibilities

• Respond to customer enquiries via telephone and email in a timely and professional manner
• Provide accurate information regarding products, services, and company policies
• Handle customer complaints with empathy and professionalism, aiming to achieve first-contact resolution where possible
• Investigate complaints by gathering relevant information, analysing situations, and identifying appropriate resolutions
• Maintain accurate records of customer interactions, complaints, and outcomes within the company CRM system
• Follow up with customers after issues have been resolved to ensure ongoing satisfaction
• Assist with porting-related enquiries and issues
• Keep up to date with product knowledge, service procedures, and industry developments
• Participate in training sessions and team meetings to continuously develop skills and knowledg e

Benefits

• Competitive salary
• Company bonus scheme in addition to your salary
• A lively, friendly, and supportive working environment
• Weekday-only working pattern, with most Fridays finishing at 3pm
• Monthly incentives and staff events
• Comprehensive initial training and ongoing support
• Career development opportunities
• Enrolment into the company's health benefits scheme upon successful completion of your probationary period

If you are passionate about delivering excellent customer service and would like to join a growing company with genuine opportunities for progression, we would love to hear from you.

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