Village Administration Manager

Location: Bishopstoke Park, Bishopstoke

Job Type: 12-month fixed term contract | Full-time

Salary: £32,334 per annum

We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park.

This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction.

What you'll be doing

• Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service.
• Deputise for the General Manager and undertake Duty Manager responsibilities as required.
• Oversee resident move-ins, inductions and leasehold administration processes.
• Monitor resident feedback, complaints and compliments, identifying opportunities to improve services.
• Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required.
• Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues.
• Ensure compliance with GDPR, DBS, ARCO requirements and relevant legislation.
• Build strong relationships with residents, relatives and colleagues, helping to create a positive village community.

What you'll bring

• Experience working within a housing, leasehold, hospitality or retirement living environment.
• Previous experience managing teams and administrative functions.
• Strong organisational, financial and people management skills.
• Excellent communication and relationship-building abilities.
• A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service.
• Ability to balance empathy and compassion with professional boundaries.
• Able to complete an enhanced DBS check.