Talkzone Worker

Salary £28,142 - £32,061 Per annum (Pro Rata) | Permanent| Part-Time 29.6 hours per week

International Sponsorship – this role is not open to international sponsorship

Are you passionate about supporting young people and families? Do you have the skills to connect, listen, and guide—often when it matters most?

Join our Talkzone Team, where every conversation can change a life.

Talkzone is a dynamic, confidential advice service supporting young people aged 11–25, as well as parents and carers. Operating 365 days a year (2pm–10pm), we provide support through phone, text, email, and webchat, connecting with people when they feel most comfortable.

A rolling rota: 5 days on, 5 days off Evening shifts between 2pm – 10pm

Service runs 7 days a week, all year round

As a Talkzone Worker, you’ll be at the heart of a fast-paced and rewarding service:

• Providing advice, guidance, and support via phone, text, email, and online chat
• Building instant rapport with young people and families, often in challenging situations
• Signposting to the right services to meet individual needs
• Responding appropriately to safeguarding concerns and sensitive issues
• Recording interactions and maintaining accurate case information
• Conducting follow-up calls and collecting user feedback
• Supporting social media engagement and maintaining up-to-date service information
Working both independently and collaboratively to deliver high-quality outcomes

We’re seeking someone who is:

• An excellent communicator with strong listening skills
• Able to think quickly and respond effectively under pressure
• Skilled in problem-solving and critical thinking
• Comfortable working both independently and as part of a team
• Passionate about improving outcomes for children, young people, and families
• Experience (or ability) working directly with young people or families
Ability to build rapport without face-to-face contact

For further information about the post please email: ***email_hidden***

This position is part time, please note the salary quoted is full time equivalent, the salary received will be paid on a pro–rata basis.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description/Person Specification