Head of Operations

Do you have experience working in the care sector?

Are you a competent leader who has successfully led multi-disciplined teams?

Bethphage is a charitable organisation operating across the West Midlands, delivering high-quality support to people with disabilities and those experiencing mental health challenges. Since its establishment in 1994, and now marking over 30 years of service, Bethphage has grown and diversified, building an exceptional reputation for person-centred care.

As a not-for-profit organisation, we reinvest our surpluses to strengthen and expand our provision. This includes purchasing homes for those we support, investing in our infrastructure, and most recently acquiring a twelve-acre farm in South Shropshire to develop innovative, farm-based day opportunities, with further growth planned over the next five to ten years.

This role is pivotal in shaping and leading the operational agenda, ensuring alignment with Bethphage’s values, culture and strategic direction.

The successful candidate will provide senior operational leadership across Bethphage, with accountability for the delivery and performance of day-to-day services. They will ensure that individuals remain central to service delivery while maintaining full compliance with regulatory, statutory and organisational requirements.

With responsibility for developing and implementing effective operational strategies, the postholder will support the organisation’s core business and drive consistently positive outcomes for the people we support.

A full job description and recruitment brochure will be emailed to all interested candidates by emailing ***email_hidden***

Core Duties

• Demonstrate and provide decisive and clear leadership to direct reports and the wider organisation
• Ensure contractual requirements are adhered to and monitor compliance
• Support organisational growth and development
• Monitor the external landscape for emerging themes and changes in government policies.
• Ensure budgets are, monitored and adhered to
• Ensure policies and procedures are implemented across Bethphage
• Ensure compliance with Safeguarding policies
• Ensure compliance with contractual, statutory and legislative
• Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes
• To contribute, as a member of the Executive Team, to the planning and strategic development of the organisation
• Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance

Essential requirements

• Minimum of a Level 5 in Health and Social Care and/or management qualification
• Demonstrable experience working in the care sector working with people with disabilities
• Experience of working with people with one or more of the following conditions: Autism, Mental Health, Dementia, Acquired brain injury and people with complex needs
• Demonstrable experience working at a senior level
• Experience of leading and delivering projects
• A track record of working with local authorities, commissioners and families
• Effective budget and resource management
• Driver with own vehicle (You must have or be willing to get business class insurance)

Please submit a CV in the first instance.

If you do not meet the entire criteria but believe you have preferential experience and transferable skills, we welcome you to apply before close of business on 19th June 2026.

Interview Date: TBC

If you would like more information, please get in touch with Louis Eastwell of Hire Purpose via ***email_hidden***.

Hire Purpose champions inclusive recruitment.

We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion.

Hire Purpose is also proudly a B Corp certified business that has met B Lab UK’s high standards of social and environmental performance, transparency, and accountability.